3DAI provides immediate access to our AI-powered 3D model generation services upon purchase completion. By using our service, you explicitly waive your right to a 14-day withdrawal period. Due to the immediate allocation of computational resources and GPU processing costs involved in generating 3D models, we are unable to provide refunds once the service has been initiated, except under the 7-day money-back guarantee on your first purchase described in section 2. You also keep the flexibility to cancel your subscription at any time.
2.1. If your first purchase on 3DAI is not right for you, you can ask for a full refund within 7 days of the payment date. A purchase is a subscription plan (monthly or yearly) or a credit pack, bought with or without signing in first.
2.2. The guarantee applies only while the credits from that purchase are unused, meaning you have not spent more credits since buying than the free credits you already had before buying. Credits added after the purchase (for example, credits returned for a failed generation) do not count towards this.
2.3. The guarantee covers only the first purchase made with your email address or 3DAI account, and applies once per person. Renewals, later purchases, and purchases on additional accounts or email addresses are not covered.
2.4. To request a refund, email support@the3dai.com within 7 days of the payment, from the email address you paid with or the one on your 3DAI account. Please put "Refund" in the subject line. You do not need to give a reason.
2.5. We refund the full amount to the original payment method. Refunds are reviewed and issued by hand; once issued, your bank may take 5-10 business days to show it.
2.6. When the refund is issued, the credits from that purchase are removed, and any subscription from that purchase is cancelled immediately, ending its paid features without waiting for the end of the billing cycle.
3.1. You may cancel your subscription to 3DAI at any time. Following cancellation, you will continue to have access to the Service until the end of your current billing cycle, after which your subscription will not renew.
3.2. To cancel your subscription, please contact our customer support team at support@the3dai.com
4.1. Credits purchased or obtained through subscription are non-refundable, except under the guarantee on your first purchase in section 2.
4.2. Unused credits will remain valid until their specified expiration date or the end of your subscription period.
5.1. Apart from the guarantee in section 2, 3DAI does not provide refunds for any fees or charges related to your use of the Service, including but not limited to subscription fees, credit purchases, and processing fees.
5.2. This no-refund policy is due to the immediate allocation of computational resources and the nature of our digital service delivery.
6.1. If you have questions or concerns about this Refund Policy, please reach out to us at support@the3dai.com
7.1. 3DAI reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on the website. Your continued use of the Service following such modifications indicates your acceptance of the updated Refund Policy.
Thank you for choosing 3DAI!